A Message from Our Managing Director

BY - 26th June 2016
 

Welcome to our website, where you can explore our company, inquire about the services we offer, and make an online reservation. Feel free to explore the vast range of vehicles that we offer at extremely competitive rates, and be sure to take a look our pages about the UAE, driving in the UAE and use the great travel advice on our blog to plan your time in the UAE using some of the resources that we have provided.

Carlease stands for quality over quantity. We have been able to expand dramatically since the current management team took over in 2008, and the key to our success has been the commitment that we have made to our customers, trying our utmost to make sure that our customers receive the best we have to offer. All of this is backed by the dedicated, personal attention that only a family business such as our can provide. We aim to provide a highly reliable service, meaning that our cars will always be professionally maintained, and our customer-facing staff will be consistently caring and competent. Lastly (and most importantly), we will always remain open and honest with our customers, making sure as much as possible that they receive a no-surprises experience, and that we always meet the commitments we have made.

I know that these are qualities our competitors regularly espouse, but rarely ever meet. I intend to use the entirety of my 25 years in this industry to make sure Carlease does so, and I think we have done a pretty good job of it over the 12 years that Carlease has been operating. Perhaps it is for this reason that we have been nominated at the MEED-Gulf Capital SME Awards in the Customer Focus category in 2015, 2016, 2017, 2018 and 2019 – five years in a row. Or perhaps we have been nominated because of the many, many ways in which we utilize our technology and our people to provide our customers with first-of-their kind services in the UAE, whether it is through our Lease Exchange program, through the Carlease Maintenance Bot, which is the first and only self-service online booking service for car maintenance in the UAE, or even the small things, like how all of our vehicle inspections are fully digitized and how our booking system is also fully paperless.

Please feel free to get in touch with me, or a member of my customer service team if you believe that we have failed to meet your expectations, or if you have any suggestions or comments on how we are running our business.

We look forward to your business.

Warm regards,
AKB

 
 

Further Reading

UAE Hidden Beaches

Find a Beach Made Exclusively for You – Part 1

We’ve rounded up a few of the best hidden beaches in the UAE for your driving pleasure over the weekend

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Is Your Vehicle Right for You? How Do You Pick the Right Car?

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Long Drive? Top Pit Stop Ideas on your UAE Road Trips

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MEED-Gulf Capital SME Awards