Testimonials

Below are some extracts of communication and feedback received from some of our customers.

We welcome positive and negative comments from all of our customers so that we may learn about what our customers are happy about, and what they are unhappy about.

This helps us take all comments on board so that we can improve on the points raised, resulting in added benefit for all our customers.

Please note some details within the below feedback have been ommitted for confidentiality purposes. The below information is merely a guide as to what customers say about CARLEASE and only details relevant to the feedback have been published.

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentThursday, January 5th, 2017 7:27 PM
ToSales - Carlease
Subject
Re: Carlease Offer

Good evening Aqith,

Just a quick message to thank you with all of your assistance with the car.

It has just been delivered promptly and professionally by one of your colleagues. 

[Payment has been made]

[Awaiting response in regards to vehicle specifics], your customer service has been outstanding. We look forward to hearing from you soon [regarding vehicle specific information]

Have a lovely weekend.

Many Thanks 

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentSaturday, December 17th, 2016 8:42 AM
ToSales - Carlease
Subject
Feedback - Carlease

Hi Aqifh!

The vehicle is doing fine, we are very happy with it. Billing seems to be going smoothly now, and your follow-up shows that Carlease does really care about customers!

I wish the best for the holiday season!

Sincerely,

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentFriday, December 16th, 2016 2:18 PM
ToSales Administration - Carlease
Subject
Thank you

Dear Hussain, 

I hope you are doing fine,

Thank you guys for all the follow up and make my experience in UAE unforgettable ! 

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentSunday, December 4th, 2016 9:24 PM
ToOperations - Carlease
Subject
A word of praise

Hi Ruda, 

This is just a quick note to let you know that I was extremely impressed with the way [your Operations Manager] went above and beyond the call of duty to help me out last week. 

I had rented a Pathfinder because I needed a 7 seater to entertain a house full of guests. [Got stranded] at a petrol station between Abu Dhabi and Dubai at 8.30 pm. 

When I called the emergency number, [after some negotiation] he said his boss would call me. I thought that would be the last I heard that evening. 

Wonder of wonders, [the Manager] called me back in 5 minutes! 

She promised to have a replacement car delivered early next morning, and she reached office earlier than her usual time to figure out which car she could send. She was calm and took great pains to deal effectively with a ranting customer (me, I'm afraid!). By 10am I had an Explorer at my door. 

I was pleasantly surprised by someone in Dubai going the extra mile to ensure customer satisfaction! Just thought I'd let you know it. 

Best regards 

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentTuesday, October 25th, 2016 7:29 PM
ToSales - Carlease
Subject
Re: Carlease

Thanks Aqifh, once again Carlease is on top of things!

If the billing goes smoothly, I will send another comment on Facebook on my great experience!

BTW, my company is going to bring 2 more employees over in the next 8 months, and of course, I will point them in your direction, based on my great "no hassle" experience with you and all the great folks I have dealt with at Carlease!

Best,

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
SentWednesday, September 21st, 2016 3:44 PM
ToSales Administration - Carlease
Subject
Re: Carlease - Important Information

Thank you Aqifh, you and Hussain have been very professional, not like the last local company that I dealt with - and that is the reason I left them and came to you!

I did speak to Hussain about billing, and my understanding is that since I provided a Visa card, you will automatically book againts my card each month, unless there is a traffice fine, which must be handled right away.

Again - thank you for the pleasant and professional experience!

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
SentTuesday, August 23rd, 2016 3:22 PM
ToJLT Branch - Carlease
Subject
Re: Carlease 

Dear Jeffrey,

I just wanted to say thank you for all your help this far. You've been a welcome change to my previous dealings with car rentals and I hope that you pass my comments on to your management about your positive attitude and professionalism. 

Kind regards

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
SentTuesday, August 2nd, 2016 5:21 PM
ToSales Administration - Carlease
Subject
Re: Carlease - Rent a car

Hi Aqifh,

I would just like to thank you for sorting out the car for me a such short notice and for tailoring a price plan to fit my needs. Most other company's are not so willing to negotiate so I appreciate your understanding and good customer service.

I forgot to mention that I was referred to you by my friend (I saw that you give a reward to those who refer).

I will be sure to refer other friends of mine to you.

Thanks again,

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentSunday, July 3rd, 2016 6:06 PM
ToSales Administration - Carlease
Subject
Car Collection

Hello,

Thank you for your help. This has definitely been the most amazing car experience. I have posted about it in the incoming teachers group as I know many that have had nothing of the kind of great service i have had.  Thanks again.

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
SentThursday, May 26th, 2016 8:41 PM
ToCustomer Care - Carlease
Subject
Follow up

Car brilliant

Service brilliant 

People brilliant

Everything brilliant 

Thank you for making everything so easy for me

Brilliant 

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
SentThursday, April 28th, 2016 8:13 AM
ToMarketing - Carlease
Subject
Service

Good morning Zunaid,

I am very happy with the car and the service received to date.

I have just used the online service request system to book a service for the car. 

Many thanks again and I will make sure to recommend your business to any of my friends and colleagues who are in need of your services. 

Kind regards

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
SentTuesday, April 19th, 2016 9:16 AM
Toinfo@carlease.ae
Subject
Delivery today

Thanks so much !

Your driver, who was very professional and polite, has dropped already delivered the car and is on his way back to Dubai.

I could not be happier !

Kindest regards to the whole team for their collective efforts in pulling this all together with such short notice !

Have a great week.

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
SentMonday, April 4th, 2016 5:10 PM
ToBusiness Development - Carlease
Subject

Message received by SMS

All went great. Best customer journey I've seen in the rental business so well done!
Total time was approx 15 mins and the car was ready at my arrival. Thanks again.

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
SentThursday, March 31st, 2016 3:47 PM
ToBusiness Development - Carlease
Subject
Re: Update

Hi Ruda,

Thanks for your follow up. 

Aqifh has been very helpful, he explained the options I had to a high degree of knowledge and followed up well. The car is in good condition and delivery time was excellent. 

I’ve used a number of car hire companies but CarLease have been the best I’ve dealt with. I would recommend you to my colleagues here in the UAE. 

Best regards

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
SentSaturday, March 12th, 2016 1:19 PM
ToBusiness Development - Carlease
SubjectRe: Carlease


Dear Ruda, 

I was very pleased with the service Mr. Aqifh has provided, both over the phone / email and in person.

Aqifh has promptly replied to my initial request and has provided me with all the information I needed and also informed me on all options available within the range of my inquiry. He also informed me of the ongoing promotion, which I have decided to go with.

His following up with me was very professional - often sales people can be too pushy or aggressive, he was very friendly and very well spoken - and because of his quick response and detailed instructions, I have quickly brought my decision.

He also showed a great support when he offered to fill the customer profile form as I didn't have printer / scanner at home.

Upon the car pick up, he was outgoing and friendly in a very professional manner and he handled it very efficiently and skillfully.

It all went extremely smoothly and easy, which often was not the case with other rental companies. I've had a bad car accidents couple of days before and it was very nice and comforting to meet friendly staff who made this process very easy and provided me with all necessary information.

I think you have a great team member with a lot of potential for growth.

Thank you,

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentWednesday, March 2nd, 2016 2:08 PM
ToBusiness Development - Carlease
SubjectRe: 

Hi Ruda!

Thank you so much for the follow up!

I was in and out in less than 15 minutes even! It was perfect! Junaid was great and very kind throughout the whole procedure!

The car is very compact and good to drive, thank you for the little upgrade! 

Thank you once again for all your help throughout the process and congratulations on the great team you have.

I have placed your contact details to the [-] HR department, as there are many colleagues that want to rent/lease cars and have limited car allowance, commonly ranging AED 1,500 – AED 2,000, and considering how pleased I am I thought I would recommend Carlease, I hope that is ok.

I will keep in touch!

Many thanks, 

[Hotel industry executive]

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentSunday, February 28th, 2016 11:14 AM
ToSales - Carlease
SubjectRE: Car Hire

Hi Nikhat

Thanks - just wondered

Thanks again for your help with the hiring - would definitely recommend you and your company and use you again

Thanks

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentTuesday, February 16th, 2016 11:44 AM
ToBusiness Development - Carlease
SubjectAgreement Number

I am extremely happy with car lease and your professional service. I am not an easy customer to please yet you always exceed my expectations and do your best to accommodate my request. Ruda and junaid are both extremely proficient. I for once do not feel like a car leasing company want to rip me off as you are always fair.

Thank you!

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentThursday, February 4th, 2016 4:45 PM
ToBusiness Development - Carlease
SubjectFeedback

Aqifh has been a pleasure to deal with. He is helpful and informative and has tried to assist me and help me with my budget as much as possible.

I appreciate everything that he has done and wish him well. 

Customer in the Insurance industry

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentMonday, February 1st, 2016 5:01 PM
ToBusiness Development - Carlease
SubjectCarLease Review

I had a wonderful experience with CarLease. As soon as I got in touch, the team was super responsive. Ruda in particular went above and beyond, from arranging a pick up at my location to test drive cars, to keeping the office open a little later to accommodate my need to get a car that very evening. 

Car maintenance and responsiveness to requests was also top notch, and the team will do their best to accommodate your needs. Many of my colleagues use this car company, and I couldn’t recommend it more.

-Big Four Employee

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentThursday, January 28th, 2016 4:54 PM
ToSales AQ
SubjectRE: Follow up - Carlease

Dear Ruda,

Thank you for your follow-up email.

I have to say dealing with Carlease through your agent, Aqifh, has been one of the best customer service experiences I have had here in the UAE. Aqifh was extremely helpful - he took the time to discuss my requirements at length and he was very patient with me especially as I kept changing my mind about the car I wanted until we found something that suited me. I'm very happy with the price he offered me and he always followed up my requests with an email and/or telephone call to put my mind at ease.

Even after I signed the paperwork at my home both he and the supervisor that sent the driver to Abu Dhabi called me to ensure everything went smoothly, which it did. All in all I have found the Carlease staff to be very professional and a pleasure to deal with. Aqifh in particular deserves 5 stars for his friendly, genuinely interested approach to his work and I look forward to continually doing business with him.

Kind regards,

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentThursday, January 14th, 2016 5:47 PM
ToSales DIFC
Subject: Re: Carlease - Change of contact

Hi,

Thank you for your quick response on my problem.

Sorry for the inconvenience.

Regards

Christos

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentWednesday, January 13th, 2016 2:34 PM
ToSales - Carlease
SubjectCarlease Quotation

Hi Aqifh,

Many thanks for your assistance with this.

It has been a pleasure dealing with you and you have been extremely helpful

Thanks

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentWednesday, December 30th, 2016 11:35 AM
ToBusiness Development - Carlease
SubjectInsurance

Hello

This is great thank you

It wont be for a few weeks the trip but will confirm to you at least a week in advance.

This is excellent thank you  love you guys

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentTuesday, December 29th, 2016 08:11 AM
ToBusiness Development - Carlease
SubjectFollow up

Hello Ruda,

Thanks you for your follow-up email – I’m impressed with the customer service, and also the seamless way your team assisted in picking up the spare key when I inadvertently locked myself out of the car.

Regards

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentMonday, December 28th, 2015 10:50 AM
ToBusiness Development - Carlease
SubjectPick up

Dear Ruda,

Just arrived back home in IMPZ. Wanted to thank you for this morning. Great pick up and great service.

Kind regards,

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
SentWednesday, December 9th, 2015 07:29 AM
ToSales - Carlease
SubjectThank you


It was a great pleasure to me of having my rental / lease with car to you and your team. 

If i will know someone who wants to rent a car i will definitely recommend you. In future you have to take care also of my client that I will recommend. Thanks for everything and to Francis who have been so friendly and smiley to everyone who walks in to your office. 

Again Thank you

-------------------------------------------------------------------

From
Details ommited For customer confidentiality
SentTuesday, December 8th, 2015 10:33 AM
ToSales - Carlease
SubjectThank you 

Good Morning,

I would like to thank you the wonderful service I received from Carlease on leasing one of your vehicles.

Regards

-------------------------------------------------------------------

Hi Ladies, A positive note to start the week.

(Facebook user) kindly shared some information last week regarding Carlease - a car rental company in Dubai. 

This came at a perfect time for us... I rang Ruda (Manager- Business Development, mob 050 514 7911) to see if he could help us.

I can only recommend his and his team's professional approach and efficiency. His team had everything ready for us when we got to their offices in Al Quoz.

We even changed our mind last minute as to which car to rent and they were very accommodating. I had been searching for the last 3 weeks for a rental company that would provide a decent, clean and well maintained car.

Carlease provided it!

A message from a Facebook Member on the British Mums Dubai group.

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
SentTuesday, November 24th, 2015 10:25 PM
ToBusiness Development - Carlease
Subject: Text message from the customer 


Everything went great.. your driver was courteous and very helpful, he explained everything from lights to fuel cap and driver seat movement. Full marks from me ! Will see if I can get you a few more!


-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
SentWednesday, November 18th, 2015 12:22 PM
ToBusiness Development - Carlease
SubjectFeedback

Hello, 

I was just about to message you. To thank you for the most efficient service I have ever had with a car company. The car looks great although when the Juke comes in let me know.

Thank you once again for all your help.

One happy customer :)

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
SentTuesday, November 17th, 2015 10:42 AM
ToBusiness Development - Carlease
SubjectFollow up

Dear Ruda,

Thank you for the follow up. PLease apologize the delayed reply. I am very happy and satisfied with the service and team of carlease. Aqifh was clear, knowldgeable, quick in reply and courteous. 
 
I will be definately recommeding carlease and continue to be a happy client.

With Kind Regards,

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: Tuesday, November 10th, 2015 9:31 PM
To: Marketing - Carlease
Subject: Your Enquiry - Carlease


Good evening Zunaid,

I thank you very much for your great professionalism and I will no doubt recommend your company to my colleagues without any reserve.

Best regards,

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: Tuesday, November 10th, 2015 3:24 PM
To: Operations - Carlease
Subject: Due for service


Hi Kathleen,  

Last night I was at 22, 600kms. Let me know if you want to do the service yet.  

Thank you for your prompt assistance with my flat battery the other day. Really great service.  :) 

Thank you. 

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: Tuesday, November 03rd, 2015 11:39 AM
To: Marketing - Carlease
Subject: Update


Zunaid,

The car is great thanks. 

Thanks,

-------------------------------------------------------------------

From
Details ommited For customer confidentiality
Sent: Monday, November 02nd, 2015 1:49 PM
To: Business Development - Carlease
Subject: News


Ruda ~

….Regardless, I thank you for all your kind attention.  Dealing with you was indeed a pleasure in a sea of crappy customer service you and your firm are a bright shiny star (as you know). 

Talk soon.  If there is anything in particular I need to do, please to contact me.  Otherwise I will be at your business on or before December 1st with final payment.

Take care.

-------------------------------------------------------------------

From
Details ommited For customer confidentiality
Sent: Monday, October 12th, 2015 09:06 AM
To: Business Development - Carlease
Subject: Follow up for feedback


Hi Ruda,

Yes I was very happy with the service. Aqifh was very quick to respond to any questions and even waited for me while I was late to pick up the car. The pick up service from the metro is a great added bonus. 

A very positive experience.

Thank you

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: Wednesday, September 30th, 2015 09:16 PM
To: Business Development - Carlease
Subject: Thank you

Dear Ruda

Thank you very much for the below email, I did also receive a call today regarding the gift delivery.

I have always given honest reviews & references when people ask for advice and the service received from Carlease has always been excellent - we will likely be taking a second vehicle with you at the end of this year when our budget lease expires.

I appreciate that you have taken the time to make contact, it says a great deal about the efforts Carlease take to promote their business and look after customers - something which is rare in Dubai these days.

Thank you

Long term lease customer

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: Tuesday, September 22nd, 2015 12:54 PM
To: Business Development - Carlease
Subject: Follow up


Thanks for all your help, I really like the car. 

Seriously, you did a great job. Thanks.

Really great service from these guys; after several frustrating weeks trying to deal with other lease companies in Dubai, I finally spoke to Ruda at CarLease.  The sales process, the price and the car were all excellent, highly recommended.

Customer in the HR Consulting Sector

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
Sent: Thursday, September 17th, 2015 4:33 PM
To: Business Development - Carlease
CC: Operations - Carlease
Subject: Service  

I sent a service request through the service request form on your website an hour ago and the service scheduling is already done.... i mean it man... your service is amazing.... 5stars

Customer in the Consumer Packaged Food sector

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
Sent: Tuesday, September 15th, 2015 1:06 PM
To: Business Development - Carlease
Subject: 
Thanks 


Thanks Ruda,

You and your team are very efficient

-------------------------------------------------------------------

From
Details ommited For customer confidentiality
Sent: Tuesday, September 15th, 2015 11:21 AM
ToBusiness Development - Carlease
Subject:

Hello Ruda,

The handover went smoothly thank you. Your delivery driver was professional, and Norvie was very helpful during the day.

You were also very helpful and turned the situation around well.

I will happily recommend Carlease to other APC members at the airlines and air traffic control. I'm sure there are others who would look at leasing a car as an option. 

The car seems very nice , its new also which I like. I'll see how it goes over the next few weeks.

Lease Customer - Aviation Professionals Club

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
Sent: Sunday, September 13th, 2015 2:16 PM
To: Business Development - Carlease
Subject: Follow up


Hey Ruda,

Everything is fine so far, thanks for keeping in touch.

Really impressed with the way things have shaped up and anything more in the pipeline will be definitely communicated.

Corporate Customer - Logistics Sector

 
-------------------------------------------------------------------

From Details ommited For customer confidentiality
Sent: Monday, August 24th, 2015 2:21 PM
ToBusiness Development - Carlease
Subject: Feedback on Carlease


Hi Ruda

Hope you are well & apologies for the delay in coming back to you. 

Yes the service so far has been great. It was really quick to get the car, with little paper work thanks to your colleague in requesting all the documentation in advance. 

The service is due and car is scheduled to be collected tomorrow, with a replacement given during the service.

The car itself is perfect; exactly what I was after.

Thanks & kind regards, 

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: Saturday, August 22nd, 2015 03:15 PM
To: Business Development - Carlease
Subject:  

Hi Ruda,

Everything was perfect

Amazing service from your people

Car was beautiful :)

Thank you very much for all

Looking forward to meet you in person


------------------------------------------------------------------- 

From: Details ommited For customer confidentiality
Sent:  Sunday, August 9th, 2015 08:56 AM
To: Sales - Carlease 
Subject:

Thank you for your email. 

I really appreciate your professionalism the way you treat your client with strong follow up. I am very happy to deal with you and looking forward to have a long relationship. 

Thank you and regards,

Yours truly 

------------------------------------------------------------------- 

From: Details ommited For customer confidentiality
Sent: Saturday, July 25th, 2015 02:47 PM
To: Sales - Carlease 
Subject: New Rental

Thank you.

Appreciate it.

In Dubai it is easier and more trustworthy to continue business with those whom u have.

The car been delivered I love it.

Thank you

-------------------------------------------------------------------

From
: Details ommited For customer confidentiality
Sent: Tuesday, July 14th, 2015 04:16 PM
To: Sales - Carlease 
Subject: Car Pick Up


Congratulations on the new company, they have a great asset and a very professional person now on the team. I'm sure you will continue to give the same excellent customer service that I am used to.

Best regards  
 

-------------------------------------------------------------------

From: Details ommited For customer confidentiality
Sent:  Friday, July 3rd, 2015 01:56 PM 
ToSales - Carlease  
Subject: Car Pick Up 

You are most welcome.

Thank you so much I am really happy with the service I am getting with you guys.

Best HR person would be [.....]

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: Friday, July 3rd, 2015 01:56 PM
To: Sales - Carlease 
Subject: 
Car Pick Up

Please take this email as confirmation that we would like to end our car rental agreement, however, we have been extremely happy with the standard of customer service and car quality and intend on making two long term rentals with you again when we return to Dubai.

As loyal customers, who are extremely pleased with your service, we would like to both thank you for your understanding. 

Thank you in advance and look forward  to doing further business with you in the future.

Kind regards,

-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
Sent: Monday, June 22, 2015 09:08 AM
To: Sales - Carlease 
Subject: Lease Quote


Hello

First, I want to thank for all the support you gave me in my research. 

You were very helpful in many cases, to arrange the lease, and I am very happy with the solution we have found. 

I drive one of your car now, a KIA Sportage and for now I am very satisfied with this car! thank you !! 

Thanks and kind regards
 

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: Tuesday, May 25, 2015 07:01 PM
To: DG - Carlease 
Subject: 
car lease

Thank you for all your help with sorting this lease out. I am thrilled with the car and the efficiency of the service I have experienced. 

I will certainly recommend you to any colleagues looking to lease.

Kindest regards,


-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: Monday, May 25, 2015 06:38 PM
To: DG - Carlease 
Subject: 
Refund


Dear Carlease,

Today, I have paid in full all outstanding charges on this account, as well as some charges for some minor damage to the car's front bumper.

Thank you for your help earlier today in settling all of the remaining balances for Rental Agreement.

Please find the attached Letter, releasing the initial deposit back

Thanks again for your great service. I will definitely use Carlease upon my return to Dubai.

Best Regards,
  
-------------------------------------------------------------------
FromDetails ommited For customer confidentiality
Sent: Tuesday, May 12, 2015 09:06 PM
To: Sales - Carlease 
Subject: Car leasing
 

Hey Ruda,

Thank you so much for sharing your knowledge and understanding with me. It's greatly appreciated!

I'll be coming out on my own in August, but my family; wife and two babies, will be joining me mid October once I've got things set up. She will want to drive, and the priority will be safety and space.

You've very much echoed what one of my new colleagues has said, and again, I really appreciate your insight, so I think a six month rental is ideal. I still think a Santa Fe is the best option for my family.

Is something I could arrange online with you, or is it a case of coming in when I've arrived?

Again can I convey my sincerest thanks for you advice.

Kind regards

------------------------------------------------------------------- 

FromKaren.e@ljhooker.ae
Sent: 
Tuesday, April 21, 2015 08:58 PM

To: Info - Carlease 
Subject: 
Update on enquiry


Hi,

I 100 percent will get recommending you to lots of people. Got a few new clients who just moved to Dubai so letting them know about you, most of my clients up to now were already here in Dubai but due to a new contract, there will be more opportunity to start recommending you unlike before.

Cannot thank you enough for all your help and listening to my nagging!!!! :)

Karen England
Leasing Manager 
LJ Hooker Real Estate

 
-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: 
Monday, April 13, 2015 10:36 PM

To: Info - Carlease 
Subject: 
Customer Service - Carlease


Hi,

My friend is willing to rent a car from next week. I praised the quality of your service and your reasonable prices. 

Can you please contact him

Please make sure to give him the best possible prices.

Thanks

------------------------------------------------------------------- 

FromDetails ommited For customer confidentiality
Sent: 
Tuesday, March 23, 2015 05:43 AM
To: Info - Carlease 
Subject: 
Fwd: Quote for one year leasing

Hi,

I'm moving to Dubai next month and wanted to lease a car for one year. I had a car with you. I enjoyed the quality of service you provided.
Can you send me a quote for leasing a Nissan Altima or equivalent?

Thanks

 
-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: 
Tuesday, March 03, 2015 12:54 PM
To: Sales - Carlease 
Subject: 
Re:Booking Confirmation

Hi,

Thanks you very much for the best services provided.

I have off hired the car yesterday and handed over to your discovery gardens branch in the same good condition as was given to me. Please find attached copy of vehicle check report. 

Kindly arrange to refund rent for remaining days as I paid the rent in advance for full second month, as well as deposit amount after adjusting the salik charges.

Do let me know if you need any clarification.

Best Regards,

------------------------------------------------------------------- 

FromDetails ommited For customer confidentiality
Sent: 
Wednesday, February 25, 2015 11:17 AM
To: Operations - Carlease 
Subject: 
Re:Service Request

Dear Mr. Aswini

Thank you for your email, is very much appreciated by me and hope all is solved soonest

I can say that Carlease is a company where I feel comfortable to work with and I hope it will be a long relationship

It is a very good initiative to approach customers and to ask about their experiences and certainly how you responded in my case it was a good thing and that Carlease cares about their customers

Kind regards,

------------------------------------------------------------------- 

FromDetails ommited For customer confidentiality
Sent: 
Monday, February 09, 2015 7:57 PM

To: Operations - Carlease 
Subject: 
FW: 


Dear Team,

Many thanks for today’s quick recovery, I must mention your driver was very prompt and solved the problem in a jiffy.

Thank you Car Lease TEAM !

Best Regards

------------------------------------------------------------------- 

FromDetails ommited For customer confidentiality
Sent: Sunday, January 25, 2015 2:59 PM
To: Marketing - Carlease 
Subject: RE: Booking Confirmation

 

Good Afternoon,

It has been a very good service for picking up and getting paperwork organized. The Ford Explorer is very good. I may take a Ford Edge for my next month rental to compare the sizes of them. 

-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: Wednesday, November 26, 2014 11:42 AM
To: Operations - Carlease 
Subject: FW:

Just wanted to thank you all for the really good service received at Carlease H.O. this morning. My rear fender damage has been a real headache for me over the last few weeks but was graciously turned into a minor concern this morning. A replacement vehicle was quickly found despite my unexpected arrival and now my damage issue should be quickly resolved along with the vehicle registration.

You're all very nice people - it's really noticeable, from your security guard, receptionist, coffee lady, all with their big smile, through to your top management - well done, I was impressed.

I don't have Anefrudha's (Ruda's) email but thank him for the warm welcome also - it's good to feel special sometimes and that's how I felt this morning.

I'll await your quotes on the upgrade that I'd now like to look at doing.

Warm regards and a big "Maligayang Pasco" to your receptionist! (again! I hear her say!)


-------------------------------------------------------------------

FromDetails ommited For customer confidentiality
Sent: Sunday, October 26, 2014 08:01 PM
To: Customer Support - Carlease 
Subject: Your Enquiry

Thank you for the car today, its great. And thank you for your company its a pleasure to deal with.

-------------------------------------------------------------------