Our Car Rental and Leasing Services
Carlease is one of the fastest growing automotive companies in the UAE, with over 1200 cars and locations in 5 of Dubai’s key business hubs – DIFC (Emirates Financial Tower), Business Bay (near U Bora Tower), JLT (Cluster O), Al Quoz (near FGB Metro) and Discovery Gardens.
Carlease services individuals and corporates throughout the UAE, offering short and long term contracts, event transportation and total fleet management services. We provide cars for people that love to drive them, with a focus on care, efficiency, and sustained satisfaction. We pride ourselves on our service quality and the variety of our fleet, and are firmly committed to our core principles: value, variety and service.
Carlease is a member of the Canadian Business Council and has been nominated as a Finalist at the MEED-Gulf Capital SME awards in 2015 and 2016, most recently being nominated in the Small Business of the Year, Entrepreneur of the Year and the Customer Focus Award categories.
o Short term car rentals
o Long term car leases
o Corporate leases
o Event transportation
o Lease Exchanges
o 24/7 Emergency Support, Full Maintenance, Comprehensive Insurance
o Second-hand sale of used cars from our fleet
All our contracts include:
o 24/7 emergency roadside support
o Full maintenance, comprehensive insurance
o Free equivalent car replacements
o Guarantee that our cars are fully maintained in line with the manufacturers specifications and are in compliance with the laws of the UAE
o The personal attention of the best-after sales care team in the car rental industry!
o Are the first car rental company to provide helpful travel tips and advice through our blog
o Are committed to helping new expats familiarize themselves to the UAE with some tips and advice
o Maintain one of the widest ranging fleets in the market, with over 70+ different models of cars from over 10 different brands, including Hyundai, Kia, Mazda, Nissan, Toyota, Honda, Chevrolet, Ford, Peugeot, VW, Mercedes
o Are the only car rental company we know of that provides honest reviews of all the cars in its fleet
o Were the first car rental company in the UAE to introduce the concept of Lease Exchanges, which allow you to end your long term lease contract without any pretermination penalty, or allow you to take advantage of low long-term rates on short term contracts. The Lease Exchange is the only program of its kind in the Middle East, and available exclusively to Carlease customers
Why Choose Carlease:
At Carlease, we take great pride in the fact that as a small business, we can serve as the ‘stepping stone’ for easing expatriates into their life in the UAE, and for businesses who want to focus on their operations, rather than fleet management. In short, we aim to be a small business that has an outsized positive impact on our customer’s and we want to be the choice for anyone that is looking for a quality provider of competitively-priced transportation services
You can read more about our commitment to quality here. It is our top priority to ensure that your experience with us meets your expectations. Some of our standards in this regard include:
o Every sales agent will explain the rental agreement to you line-by-line
o Timely notices regarding excess mileage, traffic fines and damages will be provided to the greatest degree possible
o We will also try our utmost to make sure that you receive the vehicle requested. If you do not get the exact model requested when you check out the car, we will make sure that you get the model selected once it is available to us. More than 90% of our customers walk away with the exact model of car that they wanted, not just the same category
o Provided that a reservation is made and all documentation is completed beforehand, we will aim to have most of our customers in and out of our branch within 20 minutes.
o Smoke-Free Cars: As a strict, non-negotiable policy, all of our fleet are smoke-free. Smoke can cause an unpleasant and hazardous environment, especially for children. All efforts are taken to ensure that the car you receive is smoke and odor free, and numerous signs are posted reminding drivers of this condition of our rentals. There are significant penalties (up to AED 1,000) for any customer who smokes in one of our cars, and judgment regarding whether or not the customer smoked in the car is at the sole discretion of the Carlease team member checking the vehicle. If you have any concerns regarding the car’s smell, please let the person checking-out the car with you know.
o Every car released by Carlease for a rental will have undergone a thorough 55-point inspection of all major components. This is in addition to the testing required by the RTA an annual basis. To read more about some of the ways in which we go about maintaining the quality of our fleet, click here.
o Every car will be released with an emergency triangle, fire extinguisher, spare wheel and jack, and an emergency kit. Our 24/7 Emergency number (+971 55 472 2531) will always be ready to serve you.
o You will never be charged for anything that was not provided to you.
Above all, we will always be guided by our core values: to provide our customers with Value; to give our customers a Variety of vehicles, contracts and service options; and to be relentlessly focused on Service